Thank them for their honesty! If your new hire responds to a check-in question with a low score, they should be congratulated for their courage and honesty. It's important that a low score not be viewed as a negative, but rather as a new hire's request for growth and development - and an opportunity for you to provide support. Its actually very common for hires' to require extra support early in their development within a role.
One of the most critical roles a manager plays in their hires' development is in supporting their growth and development. When notified of an opportunity, through the platform, its critical to react to support opportunities quickly as it ensures they keep on track and reenforces to the hire how much you care about their future in the company.
As their manager, a low score will trigger a notification to you in several places within the platform to ensure you are aware and informed, to provide you context in the form of comments and to recommend support options that you can use to facilitate development.
Areas of notification include:
- Email Communication
- Manager's Newsfeed
- New Hire's Calendar
- New Hire's Profile
- New Hire's Activity Page
Each form of notification has both similar and unique options to react to the low score in-line.